Welcome to the Auburn Chamber!

Hotel Operations Manager

The Collegiate Hotel


Job Description

The Collegiate Hotel is a luxury, 40-room boutique hotel in downtown Auburn, Alabama. The hotel is looking to immediately fill an opening for a Hotel Operations Manager. He/she should be highly focused, have excellent communication skills, be motivated and professional in appearance with a proven track record of building and maintaining relationships with internal teams and hotel guests.

This is a salaried position, with actual pay based on previous experience. This position has the opportunity to advance to the assistant general manager position.

To apply, click here

Responsibilities

  • Fully responsible for all aspects of hotel operations; specifically, front desk, housekeeping and maintenance activities.
  • Manage and support the head of housekeeping and front desk staff to ensure rooms and hotel areas are ready daily to receive and serve the guests.
  • Conduct regular operations team meetings (HSKP and maintenance daily/front desk weekly/monthly to discuss routine operational matters, sales targets, guest feedback, staff issues, etc.)
  • Ensure SOP implementation in all departments and check the same during routine operational checks.
  • Manage hotel inventory for guest rooms, housekeeping and general hotel needs ensuring quality and par stock levels are current. This will be done in conjunction with housekeeping lead and GM.
  • Managing hotel purchasing, ensuring accounts payable and receivable are reconciled monthly.
  • Inspect all departments for SOP implementation, including for cleanliness, ambience, service readiness, staff grooming and hospitality culture.
  • Assess and review customer satisfaction and service recovery process.
  • Identify staff learning needs and assisting with development.
  • Provide timely and constructive feedback to all direct reports as and when required either formally or informally.
  • Conduct weekly/daily meeting with marketing, sales and events to ensure alignment and preparedness for upcoming events and promotions.
  • Work 40-60 hours weekly and available for game days, weekends and holidays.
  • Be available on call 24 hours a day to resolve any urgent problems on emergencies.
  • Responsible for the overall management of the operation of the hotel.
  • Any other duties assigned.

Required Eduction

  • Minimum 3 to 4 years of manager work experience in a 3 to 5 Star Hotel is required. 
  • Degree or Diploma in Hospitality Management is preferred. 

Required Experience

  • Computer knowledge-- MS office.
  • Experience in property management softwares-  Revenue Management Systems desired.

Contact Information
Website: https://staycoho.com/
Address

The Collegiate Hotel
201 S. Gay Street
Auburn, AL 36830

Back to Job Listings