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Member Service Consultant I

MAX Credit Union

Job Description

This role assists members and potential members with their credit union needs: explain services, set up new accounts, respond to problems and direct members to the appropriate people.

For more information, to learn about MAX Credit Union and to apply, click here



  • Opens accounts and fully explains the services and distributes the proper disclosures.
  • Assists members in establishing Jenny MAX, ATM/debit card services, and online banking.
  • Assists members in completing appropriate documentation regarding fraud situations.
  • Maintains basic knowledge of MAX products and services and consistently cross offers these products and services.
  • Assists members with the completion of paperwork and posts documents required for stop payment orders, direct deposits, payroll deductions, allotments, etc.
  • Assists or seeks assistance effectively for members who have concerns/problems relating to credit union matters.
  • Performs duties of branch receptionist and member service representative once a month to maintain skills.
  • Handles mail/telephone requests and inquires in accordance with credit union policies.
  • Supports and adheres to the member service standards.
  • Completes all training as required.
  • Performs other related duties as assigned.

Required Eduction

  • Required ducation: A high school education or GED.

Required Experience

  • Required experience: six months of cumulative related experience.

Required Skills

  • Required interpersonal skills: Courtesy, tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
  • Minimum of one year of public contact experience required.
  • Effective oral and written communication skills desired.
  • Proficient computer skills preferred.

Contact Information
Website: www.mymax.com

MAX Credit Union
336 N. Gay Street
Auburn, AL 36830

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