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Member Service Consultant I

MAX Credit Union


Job Description

This role assists members and potential members with their credit union needs: explain services, set up new accounts, respond to problems and direct members to the appropriate people.

For more information, to learn about MAX Credit Union and to apply, click here

 

Responsibilities

  • Opens accounts and fully explains the services and distributes the proper disclosures.
  • Assists members in establishing Jenny MAX, ATM/debit card services, and online banking.
  • Assists members in completing appropriate documentation regarding fraud situations.
  • Maintains basic knowledge of MAX products and services and consistently cross offers these products and services.
  • Assists members with the completion of paperwork and posts documents required for stop payment orders, direct deposits, payroll deductions, allotments, etc.
  • Assists or seeks assistance effectively for members who have concerns/problems relating to credit union matters.
  • Performs duties of branch receptionist and member service representative once a month to maintain skills.
  • Handles mail/telephone requests and inquires in accordance with credit union policies.
  • Supports and adheres to the member service standards.
  • Completes all training as required.
  • Performs other related duties as assigned.

Required Eduction

  • Required ducation: A high school education or GED.

Required Experience

  • Required experience: six months of cumulative related experience.

Required Skills

  • Required interpersonal skills: Courtesy, tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
  • Minimum of one year of public contact experience required.
  • Effective oral and written communication skills desired.
  • Proficient computer skills preferred.

Contact Information
Website: www.mymax.com
Address

MAX Credit Union
336 N. Gay Street
Auburn, AL 36830

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